Terms of Service

1. Eligibility & accounts

You must be authorized to act for the business you register. You are responsible for maintaining the security of your account and for all activity under it. Workspace owners are responsible for managing their staff seats and access.

2. Subscriptions, billing & trial

• Each workspace begins with a 14-day free trial. No card is required to start.
• Pricing is per location (workspace) plus any per-seat and add-on charges shown at checkout.
• Plans renew on the billing cycle you select (monthly or annual) until cancelled.
• You can upgrade, downgrade, or cancel at any time from Billing. Downgrades take effect at the end of the current cycle; upgrades are prorated.
• Failed renewals enter a grace period; continued non-payment results in suspension, then offboarding.

3. Tenant responsibilities

You are responsible for the accuracy of the data you enter and for obtaining any consents required to collect client information. Medical and IV-clinic tenants are responsible for their own HIPAA compliance, including signing a BAA and obtaining patient consents. You agree not to upload content that is unlawful, infringing, or that violates client or patient rights.

4. Acceptable use

• Do not attempt to access data outside your workspace or circumvent access controls.
• Do not misuse seat limits, share credentials, or resell access without authorization.
• Do not introduce malware, scrape the platform, or disrupt service integrity.
• Do not use the platform to store data outside the scope of the service.

5. Intellectual property

Aventra retains all rights to the platform, its software, branding, and documentation. You retain all rights to the data you submit. We may use aggregated, de-identified data to improve the service.

6. Disclaimers

The platform is provided "as is." We do not warrant that the service will be uninterrupted or error-free. Aventra is not a healthcare provider and does not provide medical advice. Clinical decisions remain the responsibility of licensed providers.

7. Limitation of liability

To the maximum extent permitted by law, Aventra's aggregate liability is limited to the fees you paid in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages, except where excluded by law (for example, for medical tenants under a signed BAA).

8. Indemnification

You agree to indemnify Aventra against claims arising from your data, your violation of these Terms, or your breach of legal obligations including healthcare and privacy laws.

9. Termination

You may cancel at any time. We may suspend or terminate access for non-payment, breach, or legal risk. Upon termination, your data is retained for a limited export window and then deleted per our retention schedule.

10. Law & disputes

These Terms are governed by the laws of the jurisdiction in which Aventra operates, without regard to conflict-of-laws principles. Disputes will be resolved in the courts of that jurisdiction.

11. Changes

We may update these Terms. Material changes will be communicated in-app or by email. Continued use after changes take effect constitutes acceptance.